Privacy Policy

1. Introduction

Blu Ink Academic Solutions OPC Pvt. Ltd., operating under the brand name inXcripta (“we”, “our”, “us”), is committed to protecting the privacy of our users. This Privacy Policy explains what information we collect, how we use and protect it, who it is shared with, and how long we keep it, when you use inxcripta.in and our services. We process personal data in accordance with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and the rules made under them.

2. Information we collect

Account details: your name, email address, phone number, institution, designation and academic role.

Your files and research data: documents, manuscripts, data sheets, master charts and other material you upload or share with us for our services, and the files we prepare for you.

Payment records: what you paid, when and how. Card, UPI and bank details are handled by our payment processor, Razorpay; we never see or store them.

Usage data: technical information such as IP address, browser type, pages visited and times, used to keep the service running securely.

3. How we use your information

To provide our services and deliver your work; to communicate with you about your projects and orders; to process payments; to send service notifications by email, SMS or WhatsApp; to respond to support requests; to comply with legal obligations; and to prevent misuse of the platform. We do not sell your information, and we do not use your files for any purpose other than your work.

4. Who can see your files

Your files are stored on our server and can be opened only by people who are signed in and allowed to see them — never by anyone who simply has a link:

• You — your own uploads, and the files we deliver to you.
• The experts and editors assigned to your project — only the files of work they are on. Team members are bound to keep your material confidential.
• Our administrators — to manage your project and support you.

Information is sent to and from our site over an encrypted (HTTPS) connection.

5. Service providers we use

We share data only with the providers who help us run the service — hosting, payments, sign-in, and email, SMS and WhatsApp messaging — and only what each needs. Two receive your documents: DrillBit, when you order a plagiarism or AI-writing check (under its own terms, which allow it to keep documents), and Adobe PDF Services, when our team converts a Word file to PDF.

We may also disclose information where the law requires it, or to protect our rights.

6. Patient and participant data

Research files such as master charts and case record forms are often about patients or study participants. Before uploading them, please remove names, phone numbers, addresses and hospital or registration numbers, and use a code for each person instead — that is all the analysis needs. You are responsible for having the approvals and consent your study requires (for example, from your institutional ethics committee). We use such data only for your project and treat it as strictly confidential.

7. How long we keep your files

• Project files (your uploads, our deliverables and project chat photos) — 24 months after every milestone of the project is completed, or 24 months after a project or request is cancelled. Then they are deleted automatically.
• Print orders — the files uploaded for printing are kept for 6 months after the order is delivered or cancelled, then deleted. A print made from a project file does not shorten how long the project file is kept.
• Plagiarism and AI-writing checks — the document you upload is deleted 30 days after the check is completed or cancelled (or 30 days after it was uploaded, if it was never paid for). The reports are kept for 24 months after delivery.
• Account details and records — kept while your account is active. Records of payments, invoices and agreements are kept for as long as tax and company law requires, even after the files are deleted.

Please keep your own copies of your files. You can ask us to delete your files earlier — see below.

8. Your rights

You may ask us to: give you a summary of the personal data we hold about you; correct or update it; delete it (except records we must keep by law); and withdraw a consent you have given. You may also nominate a person to exercise these rights on your behalf. To do any of these, write to our Grievance Officer below.

9. Grievance Officer

For any question, request or complaint about your personal data or this policy, contact:

Dr Urva Haroon, Grievance Officer
Blu Ink Academic Solutions OPC Pvt. Ltd.
Email: grievance@inxcripta.in

We will acknowledge your message within 48 hours and aim to resolve it within 30 days. If you are not satisfied with our response, you may approach the Data Protection Board of India.

10. Cookies

We use only essential cookies, to keep you signed in and to secure your session. We do not use advertising cookies or tracking pixels.

11. Children

Our services are for adults. We do not knowingly create accounts for anyone under 18.

12. Changes to this policy

We may update this policy from time to time. Changes are posted on this page with a new “last updated” date, and important changes are also emailed to you.

13. Contact us

Blu Ink Academic Solutions OPC Pvt. Ltd.

Email: support@inxcripta.in

Phone: +91 9419046458

Address: H.No. 68, Tawheed Bagh, Humhama, Srinagar, Jammu & Kashmir 190021, India