Refund Policy

1. Milestone-Based Payment Structure

inXcripta operates on a milestone-based payment system. Each project is divided into clearly defined milestones with associated deliverables and payment amounts. An advance payment equal to 40% of the first milestone is due upon acceptance of the quotation. Payment for each subsequent milestone is due upon its completion and before deliverables are released.

2. Advance Payment

The advance payment is non-refundable once work has commenced. If you cancel before any work has started on any milestone, a full refund of the advance may be considered on a case-by-case basis at the discretion of Blu Ink Academic Solutions (OPC) Private Limited.

3. Refund Eligibility

Completed and delivered milestones: Payments for milestones that have been completed and deliverables shared are non-refundable. Once a deliverable is provided and payment received, the corresponding milestone payment is considered earned.

In-progress milestones: If a project is cancelled while a milestone is in progress, a partial refund of up to 50% of that milestone's payment may be issued, based on the extent of work completed. This will be assessed on a case-by-case basis.

Unstarted milestones: Payments made in advance for milestones where work has not yet commenced will be refunded in full.

4. Non-Completion by Blu Ink Academic Solutions (OPC) Private Limited

If Blu Ink Academic Solutions (OPC) Private Limited is unable to complete a milestone or project due to reasons within our control, the client shall be entitled to a full refund of all payments made for that incomplete or unstarted work. Such refunds will be processed within 14 working days of confirmation.

5. Quality Concerns

If you are unsatisfied with the quality of a deliverable, please raise your concern within 7 days of delivery via support@inxcripta.in. We will review your feedback and, where appropriate, revise the work at no additional cost (subject to our revision policy) or offer a partial refund. Quality concerns raised after 7 days of delivery without prior communication will not be considered for refund.

6. Revisions & Refunds

Dissatisfaction arising from a revision request is not grounds for a refund if the revision falls within the included scope (up to 3 major and unlimited minor revisions per milestone, as defined in our Terms of Service). Refund requests based on subjective preferences that fall outside the originally agreed scope will not be entertained without prior written agreement for additional work.

7. inX Coins & Wallet

inX Coins credited as sign-up bonuses, first project bonuses, or referral rewards are promotional in nature. These coins can be used towards project payments or redeemed to a bank account as per the redemption policy. Blu Ink Academic Solutions (OPC) Private Limited reserves the right to adjust, expire, or modify the terms of inX Coins at any time. Bonus coins are non-refundable.

8. Discount Coupons

Discounts applied through coupons are non-reversible after the quotation has been accepted. Refund calculations, where applicable, will be based on the discounted (net) amount paid, not the original quoted amount.

9. Non-Refundable Scenarios

Refunds will not be provided in the following cases: completed and delivered milestones; projects cancelled after full delivery; dissatisfaction raised more than 7 days after delivery without prior communication; client's failure to provide necessary documents, data, or feedback leading to project delays; chargebacks or disputes initiated without prior attempt at resolution through support@inxcripta.in; and circumstances beyond our control (force majeure).

10. How to Request a Refund

To request a refund, contact us at support@inxcripta.in with your project ID, details, and reason for the refund request. Our team will review your request and respond within 5 business days.

11. Refund Processing

Approved refunds will be processed within 7–14 working days. Refunds will be issued to the original payment method or via bank transfer, as applicable. Any applicable bank charges or transaction fees may be deducted from the refund amount.

12. Governing Law

This Refund Policy is governed by the laws of India. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts in the Union Territory of Jammu & Kashmir, India.

13. Contact

Blu Ink Academic Solutions (OPC) Private Limited

Email: support@inxcripta.in

Phone: +91 9419046458

Address: H.No. 68, Tawheed Bagh, Humhama, Srinagar, Jammu & Kashmir, India